Frequently Asked Questions
Everything you need to know about our jewelry and services.
What materials are used in PDPAOLA jewelry?
Our jewelry is crafted using high-quality materials including 18K gold-plated sterling silver, 925 sterling silver, and solid 18K gold, accented with semi-precious stones and zirconia.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders. Express shipping options are available at checkout.
What is your return policy?
We offer a 30-day return window for all items in their original condition and packaging. Please note that earrings cannot be returned for hygiene reasons unless they are defective.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place, preferably in the provided PDPAOLA pouch.
Do you offer a warranty on your products?
Yes, all PDPAOLA jewelry comes with a 3-year warranty that covers any manufacturing defects from the date of purchase.
Can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.